Subject Areas |
30 Minute Modules |
Working as Teams
|
- Teams – Why We Need Them & How They Interact
- Team Development – Where Is Our Team?
- Team Development – What I Can Do To Help
- Finding Your Role On The Team
- Six Steps To
Positive Change
|
Improving Communication
|
- Accepting Communication Responsibility
- Speaking Of Verbal Communication
- Communicating Beyond Words
- Communicating
Between Departments
- Assertive Communication
|
Conflict Resolution
|
- Conflict Resolution – Responsibility & Emotions
- Conflict Resolution
– Understanding The Core Issue
|
Negative Staff and Low Morale
|
- How Well Do You Do What You Say?
- Negativity At The Personal Level
- Get A Grip On Griping
- Morale Busting &
Boosting
|
Dynamic Customer Service
in LTC
|
- Understanding Our residents As Customers
- Making Sure The Customer Is Always Right
- Dealing With Challenging Customers
- Dealing With The Most Challenging Customers
- Exceeding Customer Expectations
- Charging The
Customer For Added Services
|
Personal Development
|
- Understanding Stress & Learning To Relax
|
